Terms & Conditions
Last updated: 17 August 2026
These Terms & Conditions ("Terms") apply to your use of the Grace Armstrong - Naturopathy website and to the naturopathic consultation services provided by Grace Armstrong - Naturopathy (ABN 52 514 459 829) ("I", "me", "my", "we", "us" or "our").
By using this website, submitting an enquiry or booking an appointment, you agree to these Terms.
If you do not agree with these Terms, please do not use this website or book a consultation.
These Terms should be read together with our Privacy Policy and any consultation, consent or other information provided to you before or during your consultation
1. About Grace Armstrong - Naturopathy
Grace Armstrong - Naturopathy provides naturopathic consultation services online and in person.
Naturopathy is a complementary health profession. Naturopathic consultations are intended to provide individualised health information, education and recommendations based on the information available at the time of consultation.
Naturopathic services do not replace emergency medical care or appropriate assessment, diagnosis or treatment by a medical practitioner or other registered healthcare professional.
2. Website Information
The information published on this website is provided for general information and educational purposes.
While reasonable care is taken to ensure that information on this website is accurate and current at the time of publication, health information can change as evidence develops and individual circumstances vary.
Information on this website should not be relied upon as a substitute for an individual health assessment, diagnosis, medical advice or treatment from a registered medical practitioner or other appropriately qualified healthcare professional.
You should not delay seeking medical advice, discontinue prescribed medication, or alter a prescribed treatment based solely on information obtained from this website.
If you believe you are experiencing a medical emergency, seek immediate assistance from an appropriate emergency service rather than contacting Grace Armstrong - Naturopathy.
3. Naturopathic Consultations
A naturopathic consultation involves an individual assessment of the information you provide and may include discussion of your health history, symptoms, diet, lifestyle, medications, supplements, pathology or other relevant information.
Where appropriate, recommendations may include dietary, lifestyle, behavioural or complementary health approaches.
Recommendations are individualised and may change as additional information becomes available or as your circumstances change.
A naturopathic consultation does not guarantee a particular health outcome.
No representation is made that a particular recommendation will prevent, diagnose, cure or treat a particular disease or condition unless that representation is lawful, appropriately supported and made within the scope of the service provided.
4. Scope of Practice and Referrals
Grace Armstrong - Naturopathy operates within the scope of practice applicable to naturopathy and does not provide services outside that scope.
Where appropriate, I may recommend that you consult another healthcare professional, including a medical practitioner, pharmacist, dietitian, psychologist or other appropriately qualified healthcare professional.
A referral or recommendation to seek medical or other healthcare advice is not intended to replace that professional's assessment.
You remain responsible for deciding whether to follow any recommendation and for seeking appropriate medical care where required.
5. Medical Care and Prescribed Medicines
Naturopathic services are complementary to, rather than a replacement for, appropriate medical care.
You should inform me about relevant prescription medicines, over-the-counter medicines, supplements, complementary medicines, allergies and other relevant health information so that recommendations can be considered as safely as reasonably possible.
You should not stop, reduce, commence or otherwise alter prescribed medication without first discussing the matter with the healthcare professional who prescribed it.
If you are under the care of a medical practitioner or other healthcare professional, you should continue to attend your appointments and follow their clinical advice unless that advice is appropriately changed by that practitioner.
6. Your Responsibility to Provide Accurate Information
You are responsible for providing information that is accurate, complete and current to the best of your knowledge.
This includes information about:
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your medical and health history;
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current symptoms;
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medications;
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supplements and complementary medicines;
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allergies and adverse reactions;
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pathology and test results;
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relevant diagnoses; and
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other information reasonably relevant to your care.
If information provided to us is incomplete, inaccurate or out of date, this may affect the appropriateness of recommendations made during your consultation.
You should inform us if your circumstances change or if you experience a significant change in your health.
7. Appointments and Booking
Appointments are booked through our nominated booking platform, SimpleClinic, or through another booking method made available by us.
When you book an appointment, you agree to provide accurate contact and booking information.
Appointment availability is subject to our current availability.
A booking is not confirmed until confirmation has been provided through the applicable booking system or otherwise confirmed by us.
8. Payment
All appointments must be paid in full before the appointment date.
The applicable consultation fee will be displayed at the time of booking or otherwise communicated to you before the service is provided.
Payment must be made using the payment method available through our booking system or another payment method agreed with us.
Where an appointment has not been paid for by the required time, we may cancel or reschedule the appointment.
Additional costs may apply where services or products outside the standard consultation fee are requested or agreed. Where reasonably practicable, you will be informed of any additional costs before they are incurred.
All prices are stated in Australian dollars unless otherwise specified.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
9. Cancellation and Rescheduling
We understand that circumstances can change. If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice.
Cancellations with 48 hours or more notice
Appointments cancelled or rescheduled with at least 48 hours' notice will not incur a cancellation fee.
Where applicable, amounts already paid may be transferred to a rescheduled appointment or otherwise dealt with in accordance with the applicable booking and payment arrangements.
Cancellations with less than 48 hours' notice
A cancellation made less than 48 hours before the scheduled appointment time will incur a cancellation fee equal to 50% of the consultation fee.
Where the appointment has already been paid in full, the 50% cancellation fee may be retained and the remaining 50% refunded, subject to the circumstances and any rights you have under the Australian Consumer Law.
Non-attendance
If you do not attend your scheduled appointment and have not provided at least 48 hours' notice, the appointment will generally be treated as a late cancellation and the 50% cancellation fee will apply.
Where a genuine emergency or exceptional circumstance prevents you from attending, please contact us as soon as reasonably practicable. We may waive or reduce the cancellation fee at our discretion.
Any cancellation or rescheduling policy will operate subject to your rights under the Australian Consumer Law.
10. Online Consultations
Online consultations may be provided using a video or communication platform nominated by us.
You are responsible for having a suitable device, internet connection and private environment for your consultation.
Online consultations can be affected by technical problems, including internet outages, software failures, poor connection quality or device issues.
If a technical problem prevents a consultation from being completed, we may arrange an alternative appointment or another reasonable method of completing the consultation.
Online consultations may not be appropriate for every person or every health concern. Where an in-person examination or assessment is reasonably required, you may be advised to seek an appropriate in-person healthcare service.
11. Children and Young People
Our services are primarily provided to adults.
If a consultation is requested for a person under 18 years of age, appropriate consent from a parent, guardian or other person with lawful authority may be required.
We may decline to provide a consultation where we consider that additional assessment, consent or another healthcare service is more appropriate.
12. Our Right to Decline or Discontinue a Consultation
We reserve the right to decline or discontinue a consultation where reasonably necessary, including where:
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the service is outside our scope of practice;
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we consider another healthcare service is more appropriate;
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the information required to provide the service safely has not been provided;
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a conflict of interest arises;
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there is inappropriate, threatening, abusive or discriminatory behaviour;
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payment obligations have not been met; or
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continuing the consultation would otherwise be inappropriate.
Where reasonably practicable, we will explain the reason for discontinuing a consultation and, where appropriate, recommend that you seek another healthcare service.
Nothing in this section limits your rights under the Australian Consumer Law.
13. Supplements, Herbal Preparations and Therapeutic Goods
Where appropriate, recommendations made during a consultation may include supplements, herbal preparations or other complementary products.
Any recommendation is made in the context of your individual circumstances and should not be interpreted as a guarantee that a particular product is suitable for every person.
You should follow the directions provided with any product and disclose relevant allergies, medications, health conditions and other factors that may affect its suitability.
Where a product is supplied or purchased through a third-party dispensary or supplier, the terms and conditions of that provider may also apply to the purchase and supply of the product.
We do not manufacture products supplied by third-party manufacturers or dispensaries unless expressly stated.
Therapeutic goods advertising
Grace Armstrong is a current qualified member of the Naturopaths & Herbalists Association of Australia (NHAA) and holds a Therapeutic Goods Advertising Certificate of Exemption, Certificate No. 156236, valid to 1 July 2027.
The certificate relates to Grace Armstrong's membership of the NHAA and its status as a bona fide association listed in Schedule One of the relevant therapeutic goods legislation.
The existence of this certificate does not mean that all therapeutic goods may be advertised without restriction. Any advertising or promotional material relating to therapeutic goods will be subject to the requirements applicable under the Therapeutic Goods Act 1989 (Cth), the applicable Therapeutic Goods Advertising Code and other relevant Australian laws.
Where therapeutic goods are referred to on this website or in connection with our services, we will take reasonable steps to ensure that any representations made are lawful, accurate, appropriately supported and not misleading.
14. No Guarantee of Particular Results
Health outcomes vary between individuals and depend on many factors outside our control.
We do not guarantee that a consultation, recommendation, product or particular approach will produce a specific health outcome.
Nothing in these Terms is intended to exclude or limit any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
15. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including Schedule 2, the Australian Consumer Law, or any other applicable legislation.
To the extent that a consumer guarantee applies to services provided by us, that guarantee continues to apply.
If our services fail to comply with an applicable consumer guarantee, you may have rights to a remedy depending on the circumstances and the nature of the failure.
16. Intellectual Property
Unless otherwise stated, the content of this website—including text, original graphics, illustrations, branding, logos, photographs, design elements and other materials—is owned by or licensed to Grace Armstrong - Naturopathy and is protected by Australian copyright and other intellectual property laws.
You may access and use the website for your personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit website content without our prior written permission, except where permitted by law.
You must not remove copyright, trade mark or other proprietary notices from materials obtained from this website.
17. Third-Party Websites and Services
This website may contain links to websites, booking platforms, payment providers or other services operated by third parties.
These third-party services are not controlled by Grace Armstrong - Naturopathy.
Your use of a third-party website or service may be subject to that provider's own terms and conditions and privacy policy.
We are not responsible for the content, availability, security, privacy practices or operation of third-party websites or services, except to the extent liability cannot lawfully be excluded.
18. Website Availability and Security
We aim to keep this website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted, secure or free from errors or technical faults.
Access may occasionally be suspended or restricted for maintenance, updates, technical issues or circumstances outside our reasonable control.
You are responsible for using appropriate security measures when accessing the website, including maintaining appropriate security on your own device and internet connection.
19. User Conduct
When using this website or communicating with us, you must not:
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use the website for an unlawful purpose;
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attempt to gain unauthorised access to our systems;
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interfere with the operation or security of the website;
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introduce malicious software or code;
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impersonate another person;
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submit information that you know to be false or misleading; or
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use the website in a manner that may damage, disrupt or compromise the website or our systems.
20. Privacy
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
By using our website or engaging our services, you acknowledge that personal information may be collected and handled as described in our Privacy Policy and in any privacy notice or consent form provided to you.
21. Confidentiality
We recognise the confidential nature of information provided in the course of a consultation and will handle personal and health information in accordance with applicable privacy laws and our Privacy Policy.
There may be circumstances in which disclosure is required or authorised by law or is otherwise permitted under applicable privacy legislation.
Further information is provided in our Privacy Policy.
22. Website Content and Changes
We may update, modify, remove or add content to this website from time to time.
We do not guarantee that all website content will remain current indefinitely.
If you identify information that appears to be inaccurate or outdated, please contact us so that we can review it.
23. Third-Party Reviews
Grace Armstrong - Naturopathy does not publish, reproduce or display client testimonials or reviews on this website for the purpose of promoting our services.
Clients may independently choose to leave a review of their experience on third-party platforms, such as Google. These reviews are submitted directly to the relevant third-party platform and are not published, edited or controlled by Grace Armstrong - Naturopathy.
We do not request or require clients to provide a positive review, offer incentives or benefits in exchange for reviews, reproduce or quote client reviews in our own advertising, or link to third-party reviews for promotional purposes.
To protect client privacy and maintain appropriate professional boundaries, Grace Armstrong - Naturopathy does not respond to, comment on, like, share or otherwise publicly interact with client reviews or comments about our services on third-party platforms.
Reviews posted on third-party platforms are the views of the individuals who submit them and do not constitute advice, a representation by Grace Armstrong - Naturopathy, or a guarantee of any particular outcome.
Third-party platforms operate independently of Grace Armstrong - Naturopathy and their own terms, privacy policies and moderation processes apply to content posted on those platforms.
Where a third-party platform permits us to report content that is unlawful, abusive, fraudulent or otherwise breaches that platform's policies, we may do so where appropriate. We will not disclose or confirm a client's identity, health information or whether a person has received services from us in responding to or reporting such content.
24. Limitation of Liability
To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of this website or reliance on general information published on the website, except where such liability cannot lawfully be excluded.
Nothing in these Terms excludes liability where doing so would be unlawful.
Nothing in these Terms excludes, restricts or modifies your rights under the Australian Consumer Law or any other applicable law.
25. Indemnity
To the extent permitted by law, you agree to indemnify Grace Armstrong - Naturopathy against reasonable loss, damage, liability, cost or expense arising from your unlawful use of the website or your breach of these Terms.
This clause does not apply to the extent that the loss, damage, liability, cost or expense was caused by our negligence, breach of contract, breach of a consumer guarantee or other unlawful conduct.
26. Governing Law
These Terms are governed by the laws of Western Australia, Australia.
You agree that the courts and tribunals of Western Australia have jurisdiction in relation to matters arising from or connected with these Terms, subject to any rights you may have under applicable Australian law.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or applicable laws.
The most current version will be published on this website and will include the date on which it was last updated.
Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.
28. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Grace Armstrong - Naturopathy
ABN: 52 514 459 829