Last updated: 17 August 2026

Grace Armstrong - Naturopathy understands that circumstances can change. This policy explains our arrangements for appointment cancellations, rescheduling and refunds.

This policy should be read together with our Terms & Conditions.
 

1. Payment

All appointments must be paid in full before the appointment date.
 

The applicable consultation fee is displayed at the time of booking or otherwise communicated before the service is provided.
 

2. Cancelling or Rescheduling an Appointment

If you need to cancel or reschedule an appointment, please provide at least 48 hours' notice.
 

48 hours or more notice

If you cancel or reschedule your appointment at least 48 hours before the scheduled appointment time, no cancellation fee will apply.
 

Where an appointment has already been paid for, you may be offered the option of transferring the payment to a rescheduled appointment or receiving a refund, as appropriate.
 

Less than 48 hours' notice

If you cancel an appointment with less than 48 hours' notice, a cancellation fee of 50% of the consultation fee will apply.
 

Where the appointment has already been paid in full, 50% of the consultation fee may be retained as the cancellation fee and the remaining 50% refunded.
 

Non-attendance

If you do not attend your scheduled appointment without providing at least 48 hours' notice, the appointment will generally be treated as a late cancellation and a 50% cancellation fee will apply.
 

3. Emergencies and Exceptional Circumstances

We understand that unexpected circumstances can arise.
 

If you are unable to attend because of a genuine emergency or exceptional circumstance, please contact us as soon as reasonably practicable.
 

We may, at our discretion, waive or reduce the applicable cancellation fee or offer an alternative arrangement.
 

4. Refunds

Refunds will be considered on a case-by-case basis in accordance with these terms and your rights under the Australian Consumer Law (Cth).
 

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
 

If a service does not comply with an applicable consumer guarantee, you may have rights to a remedy depending on the circumstances and the nature of the problem.
 

We do not provide refunds solely because a client changes their mind after a consultation has been provided, where the service was provided as agreed and there has been no failure to comply with an applicable consumer guarantee.
 

5. If We Need to Cancel Your Appointment

If we need to cancel or reschedule your appointment, we will provide as much notice as reasonably practicable.
 

Where we cancel an appointment and are unable to provide the service at another suitable time, any payment made for the cancelled appointment will be refunded, subject to any rights and obligations arising under the Australian Consumer Law.
 

6. How Refunds Are Processed

Where a refund is approved, it will generally be returned using the original payment method.
 

The time taken for a refund to appear in your account may depend on your bank or payment provider.
 

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
 

For major failures with a service, you may be entitled:

• to cancel your service contract with us; and

• to a refund for the unused portion, or to compensation for its reduced value.

You may also be entitled to compensation for other reasonably foreseeable loss or damage.
 

If a failure does not amount to a major failure, you may be entitled to have the problem rectified within a reasonable time. If the problem is not rectified within a reasonable time, you may have further rights, including cancellation and a refund for the unused portion of the service.
 

These rights apply in addition to any rights provided under this Cancellation & Refund Policy.
 

8. Contact Us

If you have questions about a cancellation, rescheduling or refund, please contact:

Grace Armstrong - Naturopathy
ABN: 52 514 459 829

Email: gracearmstrong.naturopath@gmail.com
 

Please contact us as soon as possible if you need to cancel or reschedule an appointment.